Customer Success Manager – Empowering Client Success, Driving Growth

Are you passionate about helping clients achieve their goals and driving their success with

innovative solutions? Do you thrive in a dynamic environment where you can make a

tangible impact on both the customer and the company? If so, we want you to join our team

as our new Customer Success Manager!

What You’ll Do:

As our Customer Success Manager, you will be the linchpin of our clients’ success, guiding

them through every stage of their journey with our platform. You will be the champion of our

customers’ voices, ensuring their needs are not only met but exceeded, while also driving

product adoption and revenue growth. Your responsibilities will include:

• Leading Implementation and Onboarding: Seamlessly guide new clients through our implementation and onboarding processes, setting the foundation for long-term success.
• Driving Product Adoption: Transform contracted clients into enthusiastic, active users of the Openclaims platform by showcasing its value and aligning it with their business goals.
• Expanding Product Usage and Revenue: Strategically expand the footprint of our products within existing accounts, identifying new opportunities to drive additional value and revenue.
• Building Exceptional Relationships: Cultivate and nurture strong, trust-based relationships with clients and stakeholders, becoming their go-to partner for success.
• Championing the Customer’s Voice: Act as the bridge between our clients and our internal teams, translating customer insights, feedback, and data into actionable product requirements, process enhancements, and innovative proposals.
• Innovating Customer Success Strategies: Lead the development and execution of forward-thinking product strategies and methodologies that ensure our clients are continually achieving their desired outcomes.

Who You Are:

You are a proactive, strategic thinker with a deep understanding of client needs and a

relentless drive to ensure their success. Managing large, international enterprise clients is

second nature to you, and you excel in environments where you can take ownership of client

growth through cross-selling and product expansion. At the heart of your approach is a

genuine care for our clients—you understand their challenges, align with their objectives,

and are committed to helping them achieve their goals with our platform.

You offer:

• At least two years of working experience in a B2B environment; e.g. enterprise software or consultancy;

• Proven experience in managing complex stakeholder environments;

• Successful background in account or project management, or customer relations;

• Proven track record of being organized and a problem solver, pay close attention to details are both quality and deadline focused;

• Energetic, confident and flexible to take on fast-changing conditions;

• You see data as the foundation for making important decisions The ability to be a trusted advisor and to communicate on both strategic and operational level;

• Proficiency in Dutch and English

Why You’ll Love Working With Us:

• Impact: Your work will directly influence the success of our clients and the growth of our business.
• Collaboration: Work closely with dynamic Sales, Product, and Support teams who are just as committed to our clients’ success as you are.
• Innovation: Be at the forefront of developing and implementing cutting-edge strategies that push the boundaries of customer success.
• Growth: With high-value, long-term client contracts under your wing, you’ll have the opportunity to make a significant commercial impact through strategic account management.

Join us and make a difference:

If you’re ready to take on a role where your contributions directly lead to client success and

company growth, we’d love to hear from you. Apply today and become the trusted partner

our clients need to achieve their most ambitious