Technical Implementation Manager

With our Amsterdam-based team, we are always looking to find the best ways of improving and securing optimum vehicle body repair processing and costs. Our ultimate goal with our products is twofold: optimum client satisfaction and worldwide impact. Be it for clients in the leasing, automotive, or insurance industry. Not surprisingly, our client base is expanding, this is where you come in. Are you a master at technical solutions and a pro at keeping projects on track? Join us and become the bridge between the customer and our development team. 

As our new Technical Implementation Manager, you are responsible for the implementation of our new customers on our claims management platform. Your responsibilities consist of: 

• Lead platform implementations: Manage end-to-end implementation projects of our claims management platform, ensuring timely delivery and quality outcomes;

  • Define Implementation Scope: Understand client requirements, workflows, and integration needs for Openclaims;

  • Project Timeline & Milestones: Develop a clear implementation roadmap, ensuring alignment with the client’s business operations;

  • Ensure that necessary platform customisations (if applicable) are implemented correctly;

  • Stakeholder Coordination: Act as the main point of contact between Openclaims, the client, IT teams, and external vendors;

  • Testing & Validation: Conduct thorough UAT (User Acceptance Testing) to verify that the system meets business needs;

  • Hypercare Period: Provide hands-on support during the initial launch phase to address issues quickly;

• Internal and external communication: communicate with our customers and the internal customer commits team about implementation (and integration) projects;

• Work closely with the support engineer: Work with the support engineer who will configure Openclaims to align with the client’s existing claims management workflows, set up appropriate user access levels based on client requirements, create training materials and provide first line support.
  

Job requirements

• 1-2 years of experience in project management or implementations; 

• You enjoy tackling technological challenges and experimenting with integrations; 

• Strong communication and stakeholder management skills;

• A proven track record of being well-organised, result-oriented, paying attention to detail, being a problem-solver and both quality and deadline focused;

• An energetic, entrepreneurial drive with a passion for clients;

• Ability to work in a team as well as individually;

• Fluent proficiency in English.

Perks beyond the paycheck 

• Growth: be part of a growing business and get time and € for professional development

• Inspiration: be part of a young, international team of intelligent minds; learn & co-create

• Responsibility: own what you do and be trusted to do it well and deliver

• Flexibility: work when & where you work most effectively; it’s the result that counts

• Fun: join our lively shared lunch breaks, activities, celebration moments, and rooftop-drinks

• Benefits: unlimited holidays, an employer paid pension plan and a gadget budget 

Our selection process: 

• apply so we know who we are dealing with

• join a phone call to exchange info and check our compatibility (15 minutes) 

• join us in a follow-up phone call/visit us (30 minutes) 

• meet part of the team and present a challenging case (90-120 minutes)

• meet one of the founders in a short culture check (30 minutes) 

• we agree on terms and conditions

• you join us!